| IT HelpDesk |
| All IT related questions / request should be sent to HelpDesk@mww.com
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| Helpful URLs: |
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Office 365 Online
- Office 365 URL: http://portal.office.com
- Enter your email address Example: jsmith@mww.com
- Enter your login password.
- Note: The time sheet / expense reporting system may use a different set of credentials as your regular login, but the username isyour email without the “com” on the end. Example. jsmtih@mww. Six continuous fail attempts to authenticate to either Email or the time sheet portal will lock out both accounts. Please contact Help Desk to unlock.
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| Password Policy & Multi Factor Authentication. |
- Will expire every 60 days
- Passwords must be 6 characters long
- Your password cannot contain your account name
- Contain characters from 3 of the following 4 categories:
- Uppercase letters (A through Z)
- Lowercase letters (a through z)
- Numbers (0 through 9)
- Non-alphabetic characters (for example, !, $, #, %)
- Old passwords cannot be reused
- MWW require strict security when accessing your account.
- A mobile device must be registered to your account to send you an authentication code when access MWW resources from an unfamiliar device
- You can register yours device at: http://aka.msa/mfasetup
- Certain applications do not support MFA:
- Outlook for Windows
- Skype for Business
- Apple Mail for iOS and Android mail.
- An App Password must be used for these applications. Click HERE to create.
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| Wireless Access |
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MWWPR: Login with your username and password
MWW_Guest password is CaringCounts
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| Mailbox Size |
- Each team member a 50GB Email box:
- If you receive a system notification indicating your Email box is reaching capacity, Email the Help Desk for assistance.
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| Software Installation |
| Please notify the Help Desk for assistance to install software. |
| Personal Equipment |
| Personal equipment (laptops, cellphones, etc) can be used for office work. Be advised that MWW IT is not responsible for software installation, equipment troubleshooting, maintenance or repair of your personal equipment. |
| Blacklist/Whitelist |
- If you are receiving unwanted email from a sender, report the sender’s email address to the Help Desk to add the sender to the blacklist.
- If you want to ensure safe arrival of emails from a particular user or company, submit a request to add the user’s Email address or company domain to the MWW whitelist.
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Email Retention Policy
In order to maintain an efficient and reliable email system, in connection with our move to Office 365, Information Technology has implemented an Email Retention Policy that will be applied to your MWW email account. Details are below.
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Retention:
Messages that are deleted will remain in the Deleted Items, & Archive folder for only 14 days. If you use your Deleted Items or Archives folder as a reference source and never empty it, we strongly suggest that you begin moving the relevant messages immediately.
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Former Employees:
Former Employee email accounts and data are deleted immediately upon end date of employment. All future email is directed to a current employee as directed by HR. Former employee email/data archives are retained for 30 days. After 30 days all archives are deleted.
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| Adding MWW Email on Mobile Device |
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| Distribution Groups |
| If you would like to create or be added to a distribution group, please email the Help Desk. We will show you how to create and administer a group. |
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